Privacy Policy

What do we do with your information?

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When you visit and/or use our platform or contact us, we may collect the following information:

• personal information that you choose to share with us when you subscribe to emails, newsletters, and alerts and which you provide to us when using our services, including information entered into our booking platform and included in your comments, reviews, or survey responses. in the course of making a booking or submitting reviews, you might voluntarily provide us with sensitive personal data if relevant to the service that you are requesting or reviewing.

• where you are utilizing our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.

• if you choose to communicate with us (for example, through the platform, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.

• information about your visits to and use of the platform, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (idfa), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the platform. please see the cookies section of this privacy policy for further information on the purposes for which we collect and use this information.

It is important that all the personal information you give us when you use the platform is correct and accurate. this includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

If you plan to submit someone else’s personal information to us, for instance when making a booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this privacy policy.

 

Protecting your Personal Information

The transmission of information via the internet is not completely secure. so, whilst we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our platform. any transmission is at your own risk. once we have received your personal information we will use strict procedures and security features in relation to that data.

 

Social media and user-generated content

Some of our platforms allow users to submit their own content. please remember that any content submitted to one of our platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these platforms. we are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. please also refer to the respective privacy & cookie policies of the social media platforms you are using.

 

Sharing your personal information

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

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Paypal Transactions

Please note that all PayPal transactions are subject to the PayPal privacy policy which can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full. please ensure that you are happy with the terms of the PayPal privacy policy if you wish to use PayPal to complete any transactions through the platform.

 

Wholesale Customers

For customers with a wholesale account, we collect and store data from you that is vital to our business relationship. on opening an account with us you will provide us with contact information including address, email, phone numbers as well as financial information such as bank details.

Please be aware you are able to access, amend or update your information at any time, and can do so by contacting hello@thevisualnarrator.com -  should you close your account with us, we reserve the right to hold your contact details for up to five years from your last order.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Retention
We retain your personal information for as long as is required to fulfill the activities set out in this privacy policy, otherwise communicated to you or for as long as is permitted by applicable law.

 

Questions and contact information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@thevisualnarrator.com or by mail using the details provided below:

The Visual Narrator, 1 St Lukes Cottages, Badsell Road, Five Oak Green, Tonbridge, Kent, TN12 6RB